Heritance Tea Factory - Nuwara Eliya

Kandapola, Nuwara Eliya, Sri Lankashow map
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Highlights
8
SuperbBased on  218 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Sri Lanka

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Overview

Heritance Tea Factory Hotel is a 4-star venue positioned about 7 km from Sita Temple. Behind the colonial facade of Heritance Tea Factory Hotel lies luxurious interior.

The venue is 8 km away from Hakgala Botanical Garden. Nestled in the suburb district and 7 km from the city center.

This exclusive hotel is placed within proximity to a valley and a national park.

Heritance Tea Factory Hotel is around 25 minutes' drive from Mawella Lagoon airport.

Rooms

The property comprises 57 cozy rooms equipped with satellite TV, climate control, central heating, a laptop safe and a CD player. The rooms command a breathtaking view over the sea. For more comfort a shower, a hairdryer and free toiletries are provided.

Eat & Drink

A broad variety of European dishes is served at the lounge restaurant. Guests can try refreshing drinks in the coffee bar.

Services

There are cars and bicycles for rent on site.

Relax

The on-site Turkish steam bath and massage will meet all guests' expectations. The property offers a gym, aerobics classes and a fitness center to keep shape.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   5.  Number of rooms:   57.

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Facilities
Free Wi-Fi

Free Wi-Fi in rooms

Parking

On-site car park

Luggage storage

Locker room

24-hour services

24-hour check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Bar/ Lounge area

Restaurant buffet

Cafe

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Hiking
  • Golf course
  • Billiard tables
  • Table tennis
  • Jogging track

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Full board
  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Packed lunches
  • Special diet menus

Business

  • Business centre

Children

  • Cots
  • Paid babysitting/ Child services
  • Children's buffet
  • Board games
  • DVDs/ Videos for children
  • Children's play area
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Live entertainment
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Library

Room view

  • City view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Individual heating
  • In-room safe
  • Mini-bar
  • Living room
  • Terrace
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 6 yearsExisting beddingFREEThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
Getting around
Airports
Mawella Lagoon (DIW)11.6 mi
Mattala Rajapaksa (HRI)52.5 mi
Train
Nanu Oya Railway Station7.1 mi
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Reviews
8.4
SuperbBased on  218  reviews
  • 8.2
    Fabulous

    The views that this property have to offer are something out of a movie! the tradition maintained and honoured is surely worth experiencing. the in room dining service is an ammmaaaazing value. quantity, price and quality! we were on our honeymoon and the hotel provided a cute plate filled with strawberries and cream for us with a sweet cut out 'congratulations' paper heart.

    It is impossible to get from the hotel to city or train/bus station on any form of public transport. Since the hotel is so'far out there' nothing passes by and you are forced to take an over priced hotel transfer. No telephones to make outgoing calls in the rooms. so if u need to call anyone, it needs to be done through the reception area in public while a staff member turns on his 'stop-watch' to record the number of minutes used up while you are speaking :s

  • 8.2
    Fabulous

    Service was excellent, rooms were very comfortable, food was great!

    It was rather inaccessible- away from civilization. I asked for toothpaste but it did not materialise at all. At the peak season, it was rather expensive and costs on Booked.net do not include all taxes, which made the total rather expensive. The worst of all for us, was that even though it was stated on the website that there was accommodation available for our driver, these quarters were sub par as there was insufficient heating in the quarters. While catering to the whims and fancies of tourists, and while giving the impression that their drivers/ guides have been catered for, it will be ethical and only decent for quarters of the drivers/ guides to be decent enough for the low night temperatures experienced in the area. I found it rather hypocritical that the hotel boasted "free accommodation" for drivers and yet this was not most ideal.

  • 9.2
    Superb

    Amazing view, friendly staff and yummy food. I recommend to bòok aĺl meals in the package. If you go for a picnic request for picnic basket for extra charge in case yor lunch not included in package. I liked the tea plucking experience. I liked the hotel decoration and atmosphere. They have Halal food. I will come back for sure to enjoy the amazing weather, view and service

    I liked everything about it. But you need to consider the following facts. The hotel is far away 6 to 7 hours drive from Airport considering the nature of roads. It is better to rent a good van. You need a car for 30 to 40 minutes to reach Nuwara Eliya center. You have no shops around the hotel and even in the center very limited shops. Dont go for the hotel natural walk if it is raining. The weather is unexpected so take warm and light cloths

  • 10.0
    Exclusive

    Range and quality of food was superb Staff could not have been more helpful

  • 8.8
    Superb

    Staff were attentive, food amazing, views splendid, tea picking and nature walks were really interesting and enjoyable.

    Walls between rooms let noise through to the next room and the people in the room directly above could be very easily heard walking around.

  • 5.8
    Guest rating

    Location was excellent.

    Booked and paid for an Executive room on the fourth floor. A complete waste of money, as these rooms are no different to any of the other rooms in the hotel. Was supposed to have a "Private Butler" ha-ha - more like Bill and Ben the Flower Pot men !

  • 9.6
    Exclusive

    Great location, amazing property

    Everything has a price

  • 10.0
    Exclusive

    We booked half board one nite stay, the set menu food was excellent, breakfast full of choice from local to international, excellent F&B service. The room is nice and confortable .wonderful tea experience with the tea plucking activity.amazing view at the top of the tea plantation.

  • 4.6
    Guest rating

    Good location

    Rooms stuffy air, felt dirty Staff not attentive or welcoming, but polite Wasnt told there was a pool, until I discovered it by chance

  • 8.2
    Fabulous

    old world charm, excellent view from the hotel. Can spend a lot of time in the tea gardens.bCourteous staff. Surprise gifts on checking out was a nice gesture

    Had difficulty in reaching the property as its 14km away from city centre. very expensive hotel

  • 8.2
    Fabulous

    The staff went the extra mile to help and support. The setting and location were idilic.

    Beautiful but remote.

  • 10.0
    Exclusive

    The hotel is built where it was an old tea factory. The build is well adapted to Hotel. The entire region and surrounding view is fantastic. A place to relax. A new experience.

  • 9.6
    Exclusive

    We did the tea picking tour which was very interesting. The food is top notch. The rooms are well equipped and comfortable and the property has a lot of charm

    nothing

  • 7.4
    Very good

    Very nice design and converted from tea factory. we have a front facing high level room with great view.

    Food is ok. Staff is not very professional. For example, dosa (Indian pancake) was made bag... Same as hoppers.

  • 9.6
    Exclusive

    Nice rooms with a comfortable bed and amazing views. Great staff - Nothing is too much trouble! Good breakfast - particularly the Sri Lankan Breakfast! If you have a chance to dine on the train then do, the 'Station Master' gave us a wonderful experience and the food really was incredible!

    There were no real negative points about the hotel, only that it is very expensive and so we only stayed for one night.

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Highlights
8
SuperbBased on  218 reviews
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Sri Lanka

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsOne child0 - 6 yearsExisting beddingFREEThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Getting around
Airports
Mawella Lagoon (DIW)11.6 mi
Mattala Rajapaksa (HRI)52.5 mi
Train
Nanu Oya Railway Station7.1 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
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Rooms and Guests
2Guests1room
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